Terms and Conditions
Los Jabones de Mi Mujer will make every effort to meet the delivery deadlines for the products you have requested.
However, non-compliance with the delivery deadlines may not give rise to damages, discounts or order cancellations. However, in the event of non-delivery due to force majeure, within thirty days from the date of registration, the buyer may cancel the order. In this case, Los Jabones de Mi Mujer will reserve the right not to return the amount that has eventually been delivered on account, excluding any compensation or damages claimed by the buyer. Causes of force majeure will be considered cases such as fires, strikes, accidents or non-compliance by a supplier of Los Jabones de Mi Mujer. In any case, delivery within the stipulated period is subject to the buyer being up to date with his obligations to Los Jabones de Mi Mujer.
Authorized manufacturer
Los Jabones de Mi Mujer is a cosmetic manufacturer authorized by the Spanish Medicines Agency with all the permits to carry out said activity with authorization No. 02429CS. Following the requirements established by the Institute, we control the origin of our ingredients, the production process in our facilities and all our batches have passed a laboratory analysis. We can guarantee the excellent quality of our products.
authorized craftsman
Los Jabones de Mi Mujer is also recognized as an Artisan Workshop of Castilla y León . We are proud of a distinction that supports traditional values and the method in which we make our products, ensuring our customers a unique product.
Urgent shipments
The delivery of Urgent parcels by SEUR will be made within a maximum period of three working days.
However, non-compliance with the delivery deadlines may not give rise to damages, discounts or order cancellations. However, in the event of non-delivery due to force majeure, within thirty days from the date of registration, the buyer may cancel the order. In this case, Los Jabones de Mi Mujer will reserve the right not to return the amount that has eventually been delivered on account, excluding any compensation or damages claimed by the buyer. Causes of force majeure will be considered cases such as fires, strikes, accidents or non-compliance by a supplier of Los Jabones de Mi Mujer. In any case, delivery within the stipulated period is subject to the buyer being up to date with his obligations to Los Jabones de Mi Mujer.
shipments
Certified mail delivery
Shipments by CORREOS will be made the day after the order is prepared and will take approximately 48/72 hours to reach their destination.
Shipping abroad
If there is a distributor of Los Jabones de Mi Mujer in your country, we will put you in contact with him.
However, if possible, we can also ship your order. In such a case, a supplement for shipping costs will be requested. For shipments abroad, call 921 50 64 50 or write an email to info@losjabonesdemimujer.com.
Payment
Security
Your credit card number and expiration date are instantly encrypted on your computer before being sent over the SSL protocol. No one will be able to use your data without authorization, since the information is illegible. In this way, payment by credit card is completely secure.
For greater security, these data are not stored on our server, so you must communicate all the information with each new order.
We accept payments by Visa, Mastercard, Paypal, Bank Transfer and account deposit.
Payment by credit and debit card is made on our website through the secure payment system through our Associate Bank: BBVA
confidentiality
We have a server with a secure certificate, https.
Our Internet server automatically recognizes the domain name (of the access provider) and, if possible, the email address of Internet users who visit our website. We centralize domain names for statistical purposes. We use the information that comes to us in order to improve the content of our website.
We keep your data in a computerized file (except for the credit card number). Naturally, and according to article 27 of the law of January 6, 1978, you can rectify your data at any time.
If there is no opposition on your part, Los Jabones de Mi Mujer may transfer your data, in a very timely manner, to rigorously selected commercial partners. Referring to express courier service for shipping orders.
If you do not wish to receive e-mails or postal mail from us, or if you do not want your data to be transferred to other companies, please kindly specify it to us at the following address: info@losjabonesdemimujer.com
Customer Support
Contact
By phone: 921 50 64 50 (Monday to Friday from 9 a.m. to 6 p.m.)
By email: info@losjabonesdemimujer.com
We are at your disposal to answer all your questions. Do not hesitate to contact us.
Product availability
We do everything possible to ensure the availability of our products. If we do not have a product in stock, its amount will be automatically deducted from your order and you must request a new order when the product is available.
Warranty
Los Jabones de Mi Mujer products are guaranteed against any manufacturing or material defect, for a period of 6 months from the date of delivery. With this guarantee, the only obligation of Los Jabones de Mi Mujer will consist of replacing the product recognized as defective by its own means, except for damages or compensation of any kind. Los Jabones de Mi Mujer will be responsible for shipping the replacement product.
We remind you that Los Jabones de Mi Mujer products should be kept away from humidity, excessively high temperatures or excessive exposure to intense light. Consequently, products that have not been stored under the conditions set out above will be excluded from the guarantee.